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With the rise of hybrid work, the spotlight is on communications automation. The pandemic surely has sped up digital communications efforts among businesses in many parts of the world, including the Philippines. Companies are pursuing this shift mainly to adapt to the challenges brought by Covid-19 — for long-term operational efficiency and for better customer engagement.

In DATCHE, we recently rolled out a full suite of Deltapath UCaaS (Unified Communications as as Service) for one of the leading healthcare providers in the region, the Chong Hua Hospital. Deltapath UC is a secure platform that integrates business communication solutions like video calls, mobile meetings, and VOIP phone service to help organizations improve teamwork, productivity and collaboration. Deltapath brings it all together through a unified workflow both internally with the employees, and externally with the customers.

“There was a need to replace our PABX system so we decided to get Delapath Unified Communications through DATCHE. With the system, we started replacing some of the hard phones by using the soft phone module, and this saved us cost. Two useful features are the switchboard that allows us to have an efficient call center-like communication interface, and the Cloud Video service which is what we use for our telemedicine platform that became in demand during the pandemic.

A few months into using UC in our hospitals, we are very satisfied because it really helps improve our communication and operations. Plus, Deltapath and DATCHE are always just a call away whenever we have queries on the platform.” said James Indino, Vice President for Information Technology of Chong Hua Hospital.

Deltapath UC also boasts of an intelligent noise cancellation feature powered by Dolby that is seamlessly integrated into the platform. It effectively differentiates actual human voices from background noises, and offers a top-notch spatial sound for a unique three-dimensional or surround-sound experience.

 

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